Please take a moment to review our cancellation and refund policy below:

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1. Cancellation Period:
   - Cancellations made for the scheduled event date will receive right to reschedule within one year of the event date.
   - No refunds will be issued for cancellations made for the scheduled event date.

   - Timely payment is essential to the continuation of services. Failure to make scheduled payments without prior notice or communication will be considered a breach of contract. If two consecutive payments are missed, and no effort has been made to inform or resolve the issue in advance, services will be suspended and the contract subject to cancellation at the discretion of the Event Decorator. A reinstatement of services after cancellation may require a new agreement and additional fees. If the Client cancels the event, all payments made to date will be retained as a non-refundable credit toward a future event.

  -Failure to pay final balance 30 days before the event will result in cancelations of services unless booking a service that requires only 14 day notice. During instances such as these, the full balance must be paid when booking the service.

  -In the event that family disputes, conflicts, or any form of hostile behavior arise before or during the event that interferes with the decorator’s ability to perform services in a safe and professional manner, the Event Decorator reserves the right to cancel services immediately. This includes, but is not limited to, verbal or physical altercations, threats, or any behavior deemed unsafe or disruptive to the team or the overall execution of services. In such cases, no refund will be issued, and the Event Decorator shall not be held liable for any resulting impact on the event. Please note paying the retainer fee without signing the contract is agreeing to all terms within the contract.

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2. Refund Policy:
   - Refunds will be not be given. Customers are allowed to reschedule their event within one year of the scheduled event. 

   - There are no refunds for purchasing any products from our site ie. travel estimates and digital products. 

 

3. Rescheduling:
   - Clients may request to reschedule the event without incurring additional fees, subject to availability.

 

4. Deposit Policy:
   - A non-refundable deposit and retainer fee of $500 or 50% is required to secure our services for the event. This deposit will be applied to the total cost of services.

 

5.Communication of Cancellation:
   - Cancellations must be communicated in writing via email at ashley@dwpremierevents.com or by calling our office at 757-279-7833.

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6. Force Majeure:
   - In the event of unforeseen circumstances, such as natural disasters, pandemics or other emergencies, D & W Premier Events reserves the right to discuss and negotiate alternative arrangements with the client.

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We appreciate your understanding of our cancellation policy, which is designed to ensure the best possible service for all our clients. If you have any questions or concerns, feel free to contact us.