Please take a moment to review our cancellation and refund policy below:

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1. Cancellation Period:
   - Cancellations made for the scheduled event date will receive right to reschedule within one year of the event date.
   - No refunds will be issued for cancellations made for the scheduled event date.

   - Failure to pay final balance 30 days before the event will result in cancelations of services unless booking a service that requires only 14 day notice. During instances such as these, the full balance must be paid when booking the service. 

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2. Refund Policy:
   - Refunds will be not be given. Customers are allowed to reschedule their event within one year of the scheduled event. 

   - There are no refunds for purchasing any products from our site ie. travel estimates and digital products. 

 

3. Rescheduling:
   - Clients may request to reschedule the event without incurring additional fees, subject to availability.

 

4. Deposit Policy:
   - A non-refundable deposit and retainer fee of $500 or 20% is required to secure our services for the event. This deposit will be applied to the total cost of services.

 

5.Communication of Cancellation:
   - Cancellations must be communicated in writing via email at ashley@dwpremierevents.com or by calling our office at 757-279-7833.

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6. Force Majeure:
   - In the event of unforeseen circumstances, such as natural disasters, pandemics or other emergencies, D & W Premier Events reserves the right to discuss and negotiate alternative arrangements with the client.

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We appreciate your understanding of our cancellation policy, which is designed to ensure the best possible service for all our clients. If you have any questions or concerns, feel free to contact us.